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12/10/2017 – H. Arteaga - Miami, FL
EDM, the best of the best; honest; professional; skill and customer service personified; timely; and superior in every regard. Recently, my wife and I decided to replace the floor with some large porcelain planks. We also decided to re-do the guest bathroom. Naturally, we wanted to hire installers who would do a good job and not diminish the investment we had made. We had heard about many horrible experiences with installers. So, our anxiety level was rather elevated. We went to Angie’s List to find an installer. We interviewed several installers and finally settled on EDM. They were not the least or most expensive. But as it turned out they were the best. They were prompt in coming out to the house. Eddie was the only one who asked us about what we wanted to accomplish with the new floor. He then proposed several lay-outs to make our vision come alive. Eddie was detailed and honest in explaining the installation, and expeditious in providing a fair and written estimate. Through the entire process we peppered him with questions and concerns. He patiently answered every question, no matter how naïve. He promptly returned every call, no matter how late.
His crew came in and performed a highly skilled installation, no waste of time or product. EDM installed 30x 60-inch porcelain planks and beautiful wood 5.5-inch baseboards. In the bathroom they installed a combination of Spanish tile and marble that we purchased from them. Installation was completed ahead of schedule and involved no undisclosed costs; or damage to the planks or house. Their precision and skill amazed us. When they were done, Eddie did a walk-through with us to make sure we were happy with their installation. He told us that he would re-do anything that we felt was not done to perfection, but EDM’s work exceeded all expectation. What a pleasure it is to write this review. Thank you, Eddie and EDM!